1. What happens if my plane is early or late arriving?
A&A Limousine updates all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight number.

2. How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?
A&A Limousine provides 40 minutes (60 minutes for Intl. Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 40 minutes (60 minutes for Intl. Arrivals) of your plane landing, we will consider you a "no-show" and you will be charged in full for the reservation.

3. Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?
A&A Limousine Airport Transfer rates are based on a point to point transfer and your Chauffeur is instructed to use the most direct route and quickest for expediency. If you would prefer the Chauffeur use a specific route, our hourly rates and minimums will apply, plus applicable fees/taxes and gratuity.

4. Where do I meet my Chauffeur for pick-up at SeaTac Airport?
Upon getting all of your bags, call us at 1-800-571-1008, we will dispatch your chauffeur and get him/her to drive the car in front of the airline you arrived on. It is only active loading at SeaTac, so please make sure you have bags before calling us. We will be waiting for you at the SeaTac Airport Staging area.

5. What is your Cancellation Policy?
A&A Limousine requires that reservation cancellations be received by telephone no less than 24 hours prior to the scheduled pick-up time. Roundtrip reservations must be cancelled as two separate reservations. All limousine runs, such as wedding services, night on the town be cancelled at least one week Prior to the date of service. If you fail to cancel by phone you will be charged 50% of the total charges.

6. What is your Change Policy?
A&A Limousine requires that all change requests be received by phone a minimum of 3 hours prior to scheduled pick-up time and are subject to availability. This might include you coming in on an earlier flight. If a reservation change cannot be accommodated and results in a cancellation, you will be charged for the reservation in full.

7. Can I smoke in your vehicle?
All our vehicles are STRICTLY non-smoking.

8. Can I pay for the reservation in Cash instead of using the credit card that was provided when I made the reservation?
A&A Limousine Chauffeurs welcome any mode of payment. The credit card that you provided will be used for reservation use only. Our chauffeurs will gladly provide you will a cash receipt.

9. Is it possible to place, change, or cancel a reservation with my Chauffeur?
A&A Limousine requires that all changes, confirmations, and cancellations be called into our dispatch center at 1-800-571-1008. This includes providing the chauffeur your flight information on when you arrive back at SeaTac. We strongly recommend you call us at 1-800-571-1008 at least 24 hours prior to your arrival.

10. How far in advance should I place my reservation?
Availability changes daily and we suggest you place reservation as soon as you have the firm travel dates and times.

11. More Questions?
For any other questions, please do not hesitate to call us. We will gladly answer any questions. We just want you to be comfortable doing business with us.

Seattle (206) 365-1008
East Side (425) 895-0360
Everett (425) 257-3160
Toll Free 1-800-571-1008

E-mail: info@a-alimo.com